Refund policy
Order Confirmation & Advance Payment To confirm your order, we require an advance payment — Rs. 500 for orders between Rs. 5,000–6,500, and 10% of the order value for orders above Rs. 10,000. This can be paid via Bank Transfer, EasyPaisa, JazzCash, or SadaPay. This advance helps us verify genuine orders and process them quickly for you.
Replacement Policy If your product develops a fault within 7 days of purchase, you're eligible for a free replacement. To request one, please contact us at info@varpalionline.com or WhatsApp us at +92 325 8088317 with your order number and a photo/video of the issue. Once approved, we'll arrange the replacement at no extra cost to you.
Conditions for Replacement
- The issue must be reported within 7 days of delivery.
- The product must be unused, in its original packaging, with all tags and accessories included.
- Replacement is for manufacturing faults only — damage caused by misuse, water exposure (if not water-resistant), or normal wear and tear is not covered.
Cancellations Orders can be cancelled before dispatch. Once an order has been shipped, it can no longer be cancelled, but our replacement policy will still apply if there's a fault.
Refunds Since orders are confirmed with an advance payment, refunds of the advance are only issued if we are unable to fulfil your order (e.g. the item is out of stock). In that case, your advance will be refunded in full via the same payment method within 3–5 business days.
Questions about your order? Reach us anytime at info@varpalionline.com or +92 325 8088317.
